I'm sorry you are experiencing these problems but I'm afraid they appear to be all to common.
IMO Caterham have relied on brand desirability for too long. Basically "If you want a genuine Seven then you have to put up with our rules". To date this has served them well relying on mild mannered enthusiasts (beards optional) who treated a parts delay as a 'build highlight' and something to talk about over a pint.
That might have worked the 70's and 80's but is simply unacceptable in the current climate. As fast as Caterham are filling their bath with new ideas someone forgot to put the plug in and when the ideas run out their business will disappear down the drain unless they get a hold of this.
I have lost count of the number of new owners I have spoken to who have had nothing but trouble in the same vein as you. Poor quality/poorly designed parts, damaged parts, incomplete orders, bad engine maps - the list is endless. The usual supportive pats on the back from Blatchat of "It'll be worth it in the end" or "TADTS", whilst well meant, are little compensation to the new owner who has just spent a significant amount of money on what may have been one of their life goals.
The current 'blitzkrieg' of expansion into foreign markets, whilst fantastic news for the Seven, will only exacerbate the problems you have experienced as kit sales get in the way of turn-key sales.
I really hope that Caterham will suddenly announce that they have a plan for resolving this otherwise I fear the brand image will be irrevocably damaged.
C’mon Caterham sort this man out and somebody find the plug!
Giles
Edited by - Klunk on 10 Apr 2014 12:56:33