The problem at Caterham seems to be part of the companies DNA, as it doesn't appear to matter who owns the company, the problems with shortages and curt customer service don't go away. In saying that my experience with Derek & Darren are top notch.
At the international dealers meeting in 2012 one of the European Dealers of 30 years standing was complaining bitterly about warranty parts and shortages, the conversation became very heated and the guy was told by management that: "If he didn't like she should leave" This comment caused a **** storm.
Like many people I love the car, but the company has a long way to go if it’s going to live up to TF hype. In the end fixing these problems that have existed for the past 20+ years isn't rocket science. 😳 and its mesmerising why it continues. In my opinion CC would be better not to send any car out without al parts present. In the end all they do is tell the customer, "we have a one year waiting list sir" then maybe when they have 60 incomplete cars sitting at Dartford and have run out of space they might get the message, it appears that once the car has left the premises, it’s on to the next one and Derek is left holding the baby.
It’s a joke, yet most people aren't laughing 😳