Very sad to hear this is the situation you have ended up in Daniel, I've enjoyed the blog and we've been in touch a few times along the way - so I hope things can be sorted and that you get to enjoy your dream car.
I spent much of my Academy season last year biting my tongue rather than rocking the boat too much complaining - there were many things I wasn't happy with (shortages, incomplete/inadequate instructions, poor quality parts, some elements of how the Academy is run) and some things I believed to be dangerous (diff to dedion contact, failing master brake cylinders). On the issues I did raise the initial responses were TADTS and beyond that I just got the feeling they didn't give a toss. As I was competing in one of their series I felt I needed to just get on with it rather than burn bridges, but it played on my mind the whole time and spoiled my enjoyment considerably. Ultimately I became quite disillusioned and decided not to continue into Roadsport, I sold the car soon after the season was over. I did offer to met up and discuss with them why I wasn't happy and not continuing and for a while it looked like this might happen but it's all gone very quiet since the season ended.
I do not view the challenges of very poor instructions, missing or wrong parts and a general lack of care for their customers 'part of the character building' that comes by default if you choose to build a 7. Great that a couple of the CC guys there can be very helpful but that isn't the point, they shouldn't need to be, when you invest this sort of money it ought to be right and on the odd occasion when it goes wrong they should be bending over backwards to sort issues ASAP.
Edited by - Grubbster on 10 Apr 2014 22:10:45