Nothing surprises me with Caterham. I went in with VERY low expectations which they failed to meet. David (CIO?) was ok in sorting some stuff, but the sales guy was an idiot, who I would sack in a minute if he worked for me. For your amusement, this is my Google review which doesn't cover all the pathetic issues which are easily fixed by an organisation that drops its arrogance. But hey, I only spent £45k. What do I expect? >> Below Average Experience. This should have been an awesome experience - specifying a new Caterham exactly as I wanted. Unfortunately all through the process you are left feeling like you are doing them a favour buying a car from them, and if you don't like anything, tough. Nobody appears to have any autonomy, and it takes escalation to senior management to have an adult conversation. I wont drag through all the issues, but Caterham need to understand the words customer service and customer experience. A few examples. Can I get some pictures of the car in build/finished? NO. The LED tail lights you have been advertising now for some months, I'd like to see if there is a way to get them on my car that hasn't even started build yet. NO You need to pay in FULL for the car, long before you even set eyes on it. I'd like to hold some money back until I've seen it. NO Could you pick me up from Gatwick Train station when I come to collect the car (2 miles). NO. Get the bus. (really). When the car was delivered the headlight was not tightened properly so swiveled round when I first drove it. I've tightened this, but of course now it needs properly aligning somewhere, the only offer by Euan was to take it to Gatwick. When I pointed out this was a 400 mile round trip there was no suggestion of taking it somewhere else at their cost, just "ok". The car was also delivered with a thimble of fuel, which seems pretty mean spirited to me. Overall Caterham COULD make the whole buying process a LOT better with some small changes through the way, but there appears to be a total arrogance due to the demand levels which is a big shame.
