Website keeps logging me out

[MattB]

The old website used to log me out every 2 or 3 weeks if I remember correctly.

This new website logs me out every 2 or 3 days, even if I tick the ‘remember me’ box.

Is there any way to remain logged on for longer?

MattB

[SM25T]

Don't think I have been logged out here yet. Not sure what you are doing or not doing !

[simon_h]

That's interesting as one thing I've noticed is how this new one doesn't log me out over a weekend if I don't use my computer. Without fail the other did it.

[Jonathan Kay]

I haven't had this problem.

Try deleting browser history, cookies and caches and see if it makes any difference.

And can you try a different device?

Jonathan

[john milner]

 I haven't been logged out yet. I probably agreed to something but a login seems to last a lot longer on the new system.

[admin_JM]

One of the things that has caught some people out is the "Remember me" option when logging in.

Some people have found that it's important to click the "Remember me" tick box, else they get logged out more often than on the old site.

 

The other thing that may cause a log out is not to be logged in on other devices and/or tabs. The website keeps a track of IP addresses (which I find a bit odd, as its not a very reliable way of tracking multiple logins) and so if you have multiple devices logged in then it may log you out on other devices.

For the technical: the site tracks sessions and is configured to keep you logged in until the session changes. So roaming while on a mobile (i.e. switching to a new cell tower) or going between a wifi and a mobile network as you move around your house, may cause sessions to be refreshed. 

John